Privacy Policy

Resurgence Treks

Effective Date: 01 Jan 2026

Who We Are

Resurgence Treks is a Nepal-based trekking operator providing guided Himalayan treks and related travel services.

Our website address is:
https://resurgencetreks.com

For privacy-related enquiries, please contact:
[email protected]

What Personal Data We Collect and Why

We collect only the information necessary to operate our website and manage trek reservations professionally and securely.

Comments

If visitors leave comments on the site, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to determine if you are using it. The Gravatar privacy policy is available at:
https://automattic.com/privacy/

After approval, your profile picture may be visible publicly alongside your comment.

Booking & Reservation Data

When you reserve a trek, contact us, or complete checkout, we may collect:

Name
Email address
Billing details
Payment information (processed securely through third-party gateways)
Travel preferences and trek details

This information is used solely for:

Confirming your reservation
Coordinating logistics
Issuing invoices and confirmations
Communicating important trek information

We do not sell or rent your personal information.

Payments

Payments are processed securely through trusted third-party payment providers (such as Stripe, PayPal, or other gateways you use). We do not store full credit card details on our servers.

Media

If you upload images to the website (for example via forms), please avoid including embedded location data (EXIF GPS). Visitors to the website may download and extract location data from publicly accessible images.

Cookies

Our website uses cookies to improve functionality and user experience.

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.

If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

We may also use cookies for:

Site analytics
Performance monitoring
Checkout functionality

You can control cookies through your browser settings.

Embedded Content From Other Websites

Pages on this site may include embedded content such as videos, maps, or social media feeds.

Embedded content from other websites behaves in the same way as if you visited the external website directly. These sites may collect data about you, use cookies, and monitor your interaction according to their own privacy policies.

Who We Share Your Data With

We only share personal data where necessary to operate your trek or reservation, such as:

Local trekking teams and operational staff (where required for logistics)
Payment processors
Booking or permit authorities (where legally required)

If you request a password reset, your IP address may be included in the reset email for security purposes.

We do not sell personal data.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata may be retained indefinitely to allow follow-up comments to be approved automatically.

For booking and reservation data, we retain information as long as necessary for:

Operational planning
Legal compliance
Financial record-keeping
Safety and liability purposes

You may request deletion of your personal data where legally permissible.

Your Data Rights

If you have an account or have submitted information through our website, you may request:

A copy of the personal data we hold about you
Correction of inaccurate information
Deletion of your personal data (where legally permitted)

This does not include data we are required to keep for legal, administrative, or security purposes.

To make a request, please contact:
[your contact email address]

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

Reservation data may be processed securely through payment gateways or operational systems located outside your country of residence, in accordance with applicable data protection standards.

Data Security

We take reasonable technical and organisational measures to protect your personal information, including secure hosting environments and encrypted payment processing.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.